ACCESSING THE SURVEY
Survey not loading
URL does not work
AOL User, Having
trouble with survey
TAKING THE SURVEY
Cannot find "NEXT"
Phone Number is not
Clicked "BACK" on web
Want a response after
COMMON QUESTIONS ABOUT THE SURVEY
Can I take the survey
more than once?
Do you sell my
personal information (email address, phone number etc.)?
Is the first
character of the
Code a zero or the letter "O"?
How do I get a
response to my survey?
Am I supposed to
receive an email confirmation?
What are cookies and
why do I need them?
How do I enable
Can the survey be
completed by phone?
Why is there an
expiration on Codes?
I am getting spam
messages, could it be from taking your survey?
Do I have to complete
the demographics questions?
COMMON QUESTIONS ABOUT THE SWEEPSTAKES
How can I enter the Empathica Sweepstakes by mail?
What are the
Can Non-United States
Residents enter the Empathica sweepstakes?
STILL HAVEN'T ANSWERED YOUR QUESTION? PLEASE CONTACT
US At 1-800-983-4637 or
Your receipt has a 12 character encrypted Code. This Code includes
the following information: Restaurant name, Restaurant number, Check
number, Date of Visit. Please contact our Customer Service Hotline at
1-800-983-4637 or click
here to email us and we will either supply you another Code or verify
the original Code number. PLEASE be sure to have your receipt information
ready when you call or please include the information requested above in
your email to our customer service. Thanks!
The Code on your receipt will stay valid for up to 7 days from the
date and time of your visit. If you are entering within that time,
please check the Code and make sure you are entering it correctly. The
error message "Invalid Code" or "Expired Code" will show up in red if you
are entering the Code incorrectly. If you are unable to determine the
correct Code number, please contact our Customer Service Department via
phone (1-800-983-4637) or email (email@example.com) and
they will assist you.
Please be sure to re-enter your Code number directly from the
receipt. If you cannot determine what is wrong with the Code, please
contact our Guest Satisfaction Survey Customer Service at
1-800-983-4637 or firstname.lastname@example.org and let us know the
restaurant name, check number, restaurant number (located above check
number) and date of visit. We will be able to look up your Code and verify
it for you. For more information please also see help topic "Common
COMMON CODE ERRORS
Receipts may not print well or even if they look clear, some numbers and
letters can be easily misread. The first character will accept as either
a zero or the letter "O." Common Code errors are O=Q, 3=J, 5=S, G=6,
7=Z, 2=Z, V=U, 8=S. If you cannot read your Code and cannot enter the
survey, please call our Customer Service for assistance at
1-800-983-4637 or email us at email@example.com and let us
know the Restaurant Name and number (located above check number), check
number and date of visit.
The Code number needed to take the survey is specific to your check number
and information. Without a receipt and Code number you will not be able to
access the survey questions and enter the sweepstakes online. The good
news is that you can still
enter the Empathica Sweepstakes by mail for a chance at $1,000!! If you do
not receive a receipt with a Code at your next visit, please ask your
server to reprint the receipt with the survey information. Please see
the instructions below on how to enter the Empathica sweepstakes by mail.
SURVEY NOT LOADING
As a first resort, try completely shutting down the survey and the
browser then restarting. If you are using a pop-up blocker the device
must be disabled in order for the survey to load. After disabling the
blocker you must hit refresh on the login page for the changes to take
effect. If you are not sure if you have a pop-up blocker, you may need
to check with your internet service provider or software help feature.
Please try accessing the site again. If you continue to experience
problems, please contact us at 1-800-983-4637.
URL DOES NOT WORK
Please double-check that there are no errors in the URL you have entered
into your browser. If you're certain it's correct, there may be a server
problem. Occasionally, problems occur with servers that cannot be
anticipated. They are usually temporary so please try the URL again
AOL USER, HAVING TROUBLE WITH SURVEY
If you are an AOL user, you may need to clear your memory cache.
Browsing the internet before entering the survey may fill up your memory
cache. If you go directly to the survey without browsing the internet,
AOL may allow you to take the survey. You can also try opening up and
minimizing AOL and then using another browser. Another option is to
upgrade your AOL version and/or internet browser. Here are some helpful
CANNOT FIND "NEXT" BUTTON
The "next" button is located below the questions. You may need to use
your scroll bar to move the page down if you do not see it. If that does
not work, try to resize your window. If you are still experiencing
difficulty, please contact our Guest Survey Customer
Service at 1-800-983-4637.
SURVEY STOPPED WORKING
Please shut down your connection and browser and try again. If you
encounter a problem again, please contact our Guest Survey
Customer Service at 1-800-983-4637.
PHONE NUMBER IS NOT ACCEPTING
Each space only accepts the appropriate amount of numbers for the area
code and numbers. Please do not include dashes. If the space will not
accept a number, please be sure there is not an extra space or dash in
the entry box.
CLICKED "BACK" ON WEB BROWSER
There is not a "BACK" functionality on our survey, you can only move
forward through the survey. The survey will not let you proceed unless
you have answered all the questions (unless it is the demographics page,
all of those questions are optional as stated at the top of the page).
If you click "BACK" on your window browser the survey will return back
to the survey entry page. You will have to re-enter the survey and start
over. If the Code comes up as "INVALID" please close your window
browser and completely restart. You should be able to go back into the
survey again with the same Code. We do not receive your survey
information until you send it to us at the end of the survey. We do not
allow you to click "BACK" because the survey changes depending on your
answer to certain questions. The questions you are asked are based on
how you answer others so we cannot allow going back and forth through
pages or the survey will not function properly.
WANT A RESPONSE AFTER TAKING SURVEY
On the survey, we provide a comments box for you to leave the management
team more detailed comments about your visit at the restaurant. This is
an anonymous comment that will not be connected to your name and phone
number; therefore, if you need a response to your comments please
contact our Guest Relations Department at 1-800-983-4637 and press "1"
to speak to a representative.
CAN I TAKE THE SURVEY MORE THAN
The survey can be taken multiple times during the promotion period. The
rules state that you are allowed two entries per week per household.
Each entry gives you 10 chances to win. See the Empathica Rules for
DO YOU SELL MY PERSONAL INFORMATION
(EMAIL ADDRESS, PHONE NUMBER, ETC.)?
Your feedback is very important to us. If you win the sweepstakes, you
will be contacted by Email and/or telephone. Your Email address or phone
number will not be used in any other way except for sweepstakes
notification. If you have any questions please consult our
IS THE FIRST CHARACTER A ZERO OR THE
The first character will be accepted as either a zero or the letter "O."
Our system recognizes both characters as the same. Your entry will not
be affected by whether you type zero or the letter "O" for the first
character of your Code. If your Code is registering as "invalid" or
"expired" and you are entering within a week of your dine date, then
there may be another incorrect character in the Code. See topic for
Invalid Code for
HOW DO I GET A RESPONSE TO MY
We want to make sure your comments regarding your restaurant visit are
properly addressed. The information that the survey participant enters
is given back to our managers in a general and anonymous format. We do
not reply to each individual survey submitted. If you would like a
personal response regarding a comment or question you had about the
restaurant, please contact our Guest Relations Department at
1-800-983-4637 and press "1" or visit one of the links below to email
our Guest Relations department directly.
Chili's Guest Relations-
AM I SUPPOSED TO RECEIVE AN EMAIL
Upon completing the survey, you should receive a screen that says "Thank
you! Your survey has been completed and you have been entered into our
$1,000 sweepstakes!" You will not receive any additional notification
WHAT ARE COOKIES AND WHY DO I NEED
"Cookies" allow us to store information in a small file on your
computer. This doesn't hurt your computer at all. In fact, it allows us
to offer you a much safer site! If the survey is not loading, it may be
due to Internet Cookies being disabled on your computer. See "How do I
enable Cookies" below.
HOW DO I ENABLE COOKIES?
Our survey site requires your browser to support cookies. Please use
these instructions to enable cookies in your browser.
If your Internet Cookies are Disabled:
~Internet Explorer- Version 6:
1. On the Tools menu, select Internet Options.
2. Select the Privacy tab.
3. Select a privacy level under settings (Medium High or High is
4. Select OK.
5. Refresh survey page.
~Internet Explorer- Version 5:
1. On the Tools menu, select Internet Options.
2. Select the Security tab.
3. If the security level is set to Custom, you can change it to another
4. Select OK.
5. Refresh survey page.
1. To learn how to accept cookies, see your browser "Help" menu.
2. Change your setting to at least accept some cookies.
3. Refresh the survey page.
CAN THE SURVEY BE COMPLETED BY
The survey is not available by phone. We have a customer service line
that offers technical assistance with the survey, gift card inquiries,
and a place to give us your specific comments/ask questions about the
restaurant, that number is 1-800-983-4637. In the past, we offered a
phone survey for a short period of time. After testing the phone survey
vs. the online survey, we received more than 8 times the response rate
by internet than by phone. As a result, we implemented the internet
survey vs. keeping the phone survey.
WHY IS THERE AN EXPIRATION ON CODES?
The information collected in the survey is given back to our managers on
a weekly basis, so that if they need to make a change in the restaurant,
they can do so right away. We realize that the expiration of Code numbers
does seem quick. The receipt invites you to enter the survey within 4
days; however, your Code will actually be accepted for up to a week
from your visit. Also, you can enter the sweepstakes by mail at any
I AM GETTING SPAM MESSAGES, COULD IT
BE FROM TAKING YOUR SURVEY?
Brinker International does not sell or give away your information to
anyone. Our survey website is designed for your protection. Our privacy
policy, local and federal laws, and our own ethics bind us to protect
your personal information, using it only to notify you if you win the
sweepstakes. Our company has gone through great measures to be sure that
no one is getting spam as a result of our survey. We have provided our
survey with the latest security certificates to prevent others from
hacking into the site and getting information.
DO I HAVE TO COMPLETE THE
The demographics questions are completely optional. Your sweepstakes
entry and survey information will be accepted regardless if you answer
HOW CAN I ENTER THE SWEEPSTAKES BY
1. Hand-print on a 3"x5" piece of paper your name, address, day and
evening phone numbers, email address (if any), date of birth, and the
name of the restaurant where you dined (if any).
2. Mail it in a hand-addressed envelope to:
Empathica Inc. Customer Sat. Survey Contest Brinker employees, employees of its affiliates and their households are
prohibited from participation.
c/o Empathica Inc.
511 Avenue of the America's, #40
New York, NY 10011
See a complete set of rules at:
WHAT ARE THE SWEEPSTAKES RULES?
The complete set of rules with drawing dates, entry information, etc:
CAN NON-UNITED STATES RESIDENTS
ENTER THE SWEEPSTAKES?
Yes, please refer to the Empathica Rules for full eligibility