ACCESSING THE SURVEY

TAKING THE SURVEY

COMMON QUESTIONS ABOUT THE SURVEY

COMMON QUESTIONS ABOUT THE SWEEPSTAKES

STILL HAVEN'T ANSWERED YOUR QUESTION? PLEASE CONTACT US At 1-800-983-4637 or Click here

MISSING CODE
Your receipt has a 12 character encrypted Code. This Code includes the following information: Restaurant name, Restaurant number, Check number, Date of Visit. Please contact our Customer Service Hotline at 1-800-983-4637 or click here to email us and we will either supply you another Code or verify the original Code number. PLEASE be sure to have your receipt information ready when you call or please include the information requested above in your email to our customer service. Thanks!

EXPIRED Code
The Code on your receipt will stay valid for up to 7 days from the date and time of your visit. If you are entering within that time, please check the Code and make sure you are entering it correctly. The error message "Invalid Code" or "Expired Code" will show up in red if you are entering the Code incorrectly. If you are unable to determine the correct Code number, please contact our Customer Service Department via phone (1-800-983-4637) or email (gss.customerservice@brinker.com) and they will assist you.

INVALID Code
Please be sure to re-enter your Code number directly from the receipt. If you cannot determine what is wrong with the Code, please contact our Guest Satisfaction Survey Customer Service at 1-800-983-4637 or gss.customerservice@brinker.com and let us know the restaurant name, check number, restaurant number (located above check number) and date of visit. We will be able to look up your Code and verify it for you. For more information please also see help topic "Common Code errors."

COMMON CODE ERRORS
Receipts may not print well or even if they look clear, some numbers and letters can be easily misread. The first character will accept as either a zero or the letter "O." Common Code errors are O=Q, 3=J, 5=S, G=6, 7=Z, 2=Z, V=U, 8=S. If you cannot read your Code and cannot enter the survey, please call our Customer Service for assistance at 1-800-983-4637 or email us at gss.customerservice@brinker.com and let us know the Restaurant Name and number (located above check number), check number and date of visit.

MISSING RECEIPT
The Code number needed to take the survey is specific to your check number and information. Without a receipt and Code number you will not be able to access the survey questions and enter the sweepstakes online. The good news is that you can still enter the Empathica Sweepstakes by mail for a chance at $1,000!! If you do not receive a receipt with a Code at your next visit, please ask your server to reprint the receipt with the survey information. Please see the instructions below on how to enter the Empathica sweepstakes by mail.

SURVEY NOT LOADING
As a first resort, try completely shutting down the survey and the browser then restarting. If you are using a pop-up blocker the device must be disabled in order for the survey to load. After disabling the blocker you must hit refresh on the login page for the changes to take effect. If you are not sure if you have a pop-up blocker, you may need to check with your internet service provider or software help feature. Please try accessing the site again. If you continue to experience problems, please contact us at 1-800-983-4637.

URL DOES NOT WORK
Please double-check that there are no errors in the URL you have entered into your browser. If you're certain it's correct, there may be a server problem. Occasionally, problems occur with servers that cannot be anticipated. They are usually temporary so please try the URL again later.

AOL USER, HAVING TROUBLE WITH SURVEY
If you are an AOL user, you may need to clear your memory cache. Browsing the internet before entering the survey may fill up your memory cache. If you go directly to the survey without browsing the internet, AOL may allow you to take the survey. You can also try opening up and minimizing AOL and then using another browser. Another option is to upgrade your AOL version and/or internet browser. Here are some helpful links below:

Internet Explorer-http://www.microsoft.com/windows/ie/downloads/default.mspx

Netscape-http://browser.netscape.com/ns8

AOL-http://www.aol.com/

CANNOT FIND "NEXT" BUTTON
The "next" button is located below the questions. You may need to use your scroll bar to move the page down if you do not see it. If that does not work, try to resize your window. If you are still experiencing difficulty, please contact our Guest Survey Customer Service at 1-800-983-4637.

SURVEY STOPPED WORKING
Please shut down your connection and browser and try again. If you encounter a problem again, please contact our Guest Survey Customer Service at 1-800-983-4637.

PHONE NUMBER IS NOT ACCEPTING
Each space only accepts the appropriate amount of numbers for the area code and numbers. Please do not include dashes. If the space will not accept a number, please be sure there is not an extra space or dash in the entry box.

CLICKED "BACK" ON WEB BROWSER
There is not a "BACK" functionality on our survey, you can only move forward through the survey. The survey will not let you proceed unless you have answered all the questions (unless it is the demographics page, all of those questions are optional as stated at the top of the page). If you click "BACK" on your window browser the survey will return back to the survey entry page. You will have to re-enter the survey and start over. If the Code comes up as "INVALID" please close your window browser and completely restart. You should be able to go back into the survey again with the same Code. We do not receive your survey information until you send it to us at the end of the survey. We do not allow you to click "BACK" because the survey changes depending on your answer to certain questions. The questions you are asked are based on how you answer others so we cannot allow going back and forth through pages or the survey will not function properly.

WANT A RESPONSE AFTER TAKING SURVEY
On the survey, we provide a comments box for you to leave the management team more detailed comments about your visit at the restaurant. This is an anonymous comment that will not be connected to your name and phone number; therefore, if you need a response to your comments please contact our Guest Relations Department at 1-800-983-4637 and press "1" to speak to a representative.

CAN I TAKE THE SURVEY MORE THAN ONCE?
The survey can be taken multiple times during the promotion period. The rules state that you are allowed two entries per week per household. Each entry gives you 10 chances to win. See the Empathica Rules for additional information.

DO YOU SELL MY PERSONAL INFORMATION (EMAIL ADDRESS, PHONE NUMBER, ETC.)?
Your feedback is very important to us. If you win the sweepstakes, you will be contacted by Email and/or telephone. Your Email address or phone number will not be used in any other way except for sweepstakes notification. If you have any questions please consult our Privacy Policy or call us at 1-800-983-4637.

IS THE FIRST CHARACTER A ZERO OR THE LETTER "O"?
The first character will be accepted as either a zero or the letter "O." Our system recognizes both characters as the same. Your entry will not be affected by whether you type zero or the letter "O" for the first character of your Code. If your Code is registering as "invalid" or "expired" and you are entering within a week of your dine date, then there may be another incorrect character in the Code. See topic for Invalid Code for more information.

HOW DO I GET A RESPONSE TO MY SURVEY?
We want to make sure your comments regarding your restaurant visit are properly addressed. The information that the survey participant enters is given back to our managers in a general and anonymous format. We do not reply to each individual survey submitted. If you would like a personal response regarding a comment or question you had about the restaurant, please contact our Guest Relations Department at 1-800-983-4637 and press "1" or visit one of the links below to email our Guest Relations department directly.

Chili's Guest Relations- http://www.chilis.com/contact/guestrelations.asp

AM I SUPPOSED TO RECEIVE AN EMAIL CONFIRMATION?
Upon completing the survey, you should receive a screen that says "Thank you! Your survey has been completed and you have been entered into our $1,000 sweepstakes!" You will not receive any additional notification by email.

WHAT ARE COOKIES AND WHY DO I NEED THEM?
"Cookies" allow us to store information in a small file on your computer. This doesn't hurt your computer at all. In fact, it allows us to offer you a much safer site! If the survey is not loading, it may be due to Internet Cookies being disabled on your computer. See "How do I enable Cookies" below.

HOW DO I ENABLE COOKIES?
Our survey site requires your browser to support cookies. Please use these instructions to enable cookies in your browser.

If your Internet Cookies are Disabled:

~Internet Explorer- Version 6:
1. On the Tools menu, select Internet Options.
2. Select the Privacy tab.
3. Select a privacy level under settings (Medium High or High is recommended).
4. Select OK.
5. Refresh survey page.

~Internet Explorer- Version 5:
1. On the Tools menu, select Internet Options.
2. Select the Security tab.
3. If the security level is set to Custom, you can change it to another setting.
4. Select OK.
5. Refresh survey page.

~Other Browsers:
1. To learn how to accept cookies, see your browser "Help" menu.
2. Change your setting to at least accept some cookies.
3. Refresh the survey page.

CAN THE SURVEY BE COMPLETED BY PHONE?
The survey is not available by phone. We have a customer service line that offers technical assistance with the survey, gift card inquiries, and a place to give us your specific comments/ask questions about the restaurant, that number is 1-800-983-4637. In the past, we offered a phone survey for a short period of time. After testing the phone survey vs. the online survey, we received more than 8 times the response rate by internet than by phone. As a result, we implemented the internet survey vs. keeping the phone survey.

WHY IS THERE AN EXPIRATION ON CODES?
The information collected in the survey is given back to our managers on a weekly basis, so that if they need to make a change in the restaurant, they can do so right away. We realize that the expiration of Code numbers does seem quick. The receipt invites you to enter the survey within 4 days; however, your Code will actually be accepted for up to a week from your visit. Also, you can enter the sweepstakes by mail at any time.

I AM GETTING SPAM MESSAGES, COULD IT BE FROM TAKING YOUR SURVEY?
Brinker International does not sell or give away your information to anyone. Our survey website is designed for your protection. Our privacy policy, local and federal laws, and our own ethics bind us to protect your personal information, using it only to notify you if you win the sweepstakes. Our company has gone through great measures to be sure that no one is getting spam as a result of our survey. We have provided our survey with the latest security certificates to prevent others from hacking into the site and getting information.

DO I HAVE TO COMPLETE THE DEMOGRAPHICS QUESTIONS?
The demographics questions are completely optional. Your sweepstakes entry and survey information will be accepted regardless if you answer these questions.

HOW CAN I ENTER THE SWEEPSTAKES BY MAIL?
1. Hand-print on a 3"x5" piece of paper your name, address, day and evening phone numbers, email address (if any), date of birth, and the name of the restaurant where you dined (if any).
2. Mail it in a hand-addressed envelope to:

Empathica Inc. Customer Sat. Survey Contest
c/o Empathica Inc.
511 Avenue of the America's, #40
New York, NY  10011

See a complete set of rules at: Empathica Rules

WHAT ARE THE SWEEPSTAKES RULES?
The complete set of rules with drawing dates, entry information, etc: Empathica Rules

CAN NON-UNITED STATES RESIDENTS ENTER THE SWEEPSTAKES?
Yes, please refer to the Empathica Rules for full eligibility requirements at:  Empathica Rules